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Privacy Policy

Applicable to Manitoba, Canada

Last updated: October 2025

This Privacy Policy applies to Grayson Butler, Alpine K9 Alliance, and The Farm Pet Retreat (collectively “we,” “our,” or “us”). We are committed to protecting the privacy of our clients and ensuring transparency in how we collect, use, and store personal information in accordance with Canadian privacy laws, including PIPEDA and FIPPA (where applicable).

Collection of Personal Information

We collect only the information necessary to provide quality care and training for your pet, such as:

• Client name, address, phone number, and email

• Pet name, breed, age, and health information

• Emergency contacts and veterinarian details

• Payment and billing information (processed securely through third-party providers such as Gingr or Square)

 

We collect this information through registration forms, direct communication, or our booking systems.

Purpose of Collection

Your personal information is used to:

• Deliver services including training, lodging, grooming, and wellness programs

• Communicate about bookings, care updates, or schedule changes

• Maintain accurate client and pet records

• Send occasional updates, news, or offers (with your consent)

 

We do not sell, rent, or share personal information with outside organizations for marketing purposes.

Consent

By registering your pet, booking services, or communicating with us, you consent to the collection and use of your personal information as outlined here.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

Protection of Personal Information

We take reasonable measures to protect all personal information against loss, theft, unauthorized access, or disclosure. Access to information is limited to authorized staff and service providers who need it to perform their duties.

Storage & Retention

Information is stored securely (electronically or in paper form) at our Manitoba facilities or through secure third-party systems. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Media & Social Sharing

We love to share happy pet moments! Occasionally, we may photograph or film pets in our care for promotional or educational purposes on social media or our website.

If you do not wish your pet to appear in photos or videos, please notify us in writing, we will gladly respect your request.

Disclaimer

All services are provided with the utmost care and professionalism.

Training, lodging, and wellness results vary based on each animal’s temperament, history, and owner follow-through. While every precaution is taken to ensure the safety and well-being of all animals in our care, we cannot guarantee identical results or outcomes for every pet.

Access & Correction

Under Canadian privacy law, you have the right to access your personal information and request corrections if it is inaccurate or incomplete.

To make a request, please contact us using the details below.

Updates to This Policy

This policy may be updated periodically to reflect changes in our practices or applicable laws. The most current version will always be available on our website or by request.

Contact Information

For questions, requests, or privacy concerns, please contact:

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